CONDITIONS OF SERVICE
All information regarding customers, orders and artwork between our companies will remain confidential.
All orders placed are to be in writing. We reserve the right to supply 5% above or below the quantity ordered. The actual quantity delivered will be invoiced.
Artwork is to be sharp black and white image of logo and text. Photocopies, faxes, raised lettering or colour images will not be accepted. High resolution laser prints or artwork used to create your letterheads or business cards can be used. Additional charges will be confirmed in writing prior to commencing production for any touch up work required. See the attached PDF for more details on artwork requirements.
Artwork we prepare will be submitted for approval by fax or e-mail and should be returned ASAP by fax or e-mail. Delivery periods stated start from date signed art approval received.
BRAND 4 U will do their best to match PMS colours accurately however we cannot guarantee an exact match when printing on coloured surfaces. The printing of a layer of white first may be an option. Half tones are difficult to print and may require a key line to be printed in these cases. We will not be liable for prints wearing off products through normal wear and tear.
Standard delivery period is three weeks. A surcharge may be applied for urgently required orders. We will keep you advised of any circumstances which may affect delivery. Orders for custom made overseas products cannot be cancelled due to delays caused by external effects, i.e. shipping, customs, delays or strikes.
Goods will be delivered to your business address with invoice attached unless specified. We post invoices to your business address on day of dispatch if goods sent to another address.
Where no freight company is specified on your order, we will ship by our carriers (fastest and most economical means) and add freight costs to invoice.
Insurance on goods in transit is at your risk.
Payment is to be made against delivery of completed goods. We may charge you interest on the unpaid amount after the due date. We may require you to pay costs that are incurred by any one (including agents) in recovering money you owe or in exercising any other rights, including commissions and legal costs on a solicitor and client basis.
Alterations / Cancellations
Once placed, an order cannot be cancelled unless agreed in writing. All charges incurred will be invoiced.